Abstract
This paper presents a framework which simplifies the task of developing, deploying, and managing complex, integrated, and standards-compliant eGovernance solutions. The framework enables development, configuration, integration, and management of solutions at a higher semantic level. It also provides commonly used services such as access to citizen and property records, access control and authentication services, public key infrastructure, and support for digital signatures. The ability to manage solutions at a higher semantic level enables administrators who are not proficient in programming to customize solutions in order to address specific needs of the different national, state, and local governments. This includes the ability to customize interfaces for multiple local languages used in government transactions and to customize workflows to conform to the organizational structure and policies to manage access to and retention of government records. © Copyright 2004 by International Business Machines Corporation.