Business process simulation with IT depth

Abstract

We propose a framework for modeling and simulating business processes with IT depth. This enables 'both business level and IT level users to be supported by a common approach, by developing the models at different levels of granularity. We believe that such a common approach will also progress us toward reducing the gap between business and IT. This approach can be used by business users to analyze a business process to gain insight into the business process and analyze the tradeoffs between different key performance indicators. It can also be used by IT users to analyze the business process at an IT level to gain insight to the tradeoffs between performance and cost and analyze the infrastructure for sizing and capacity planning.