Change Risk Expert: Leveraging advanced classification and risk management techniques for systematic change failure reduction

Abstract

This application track paper describes the Change Risk Expert (CRE) tool, which is designed to help reduce change failure rates. CRE assists Change Requesters to adequately plan changes by semi-automatically classifying change tickets, by informing about past failure rates and reasons, by systematically managing change risks, and by providing standard change implementation plans. © 2012 IEEE.