Cloud service portal for mobile device management

Abstract

Mobile device has become an important tool and component in many businesses and used widely as a successful platform to invent and develop new applications to increase efficiency and reduce cost. Maintaining a fleet of devices for the mobile task force in a secure and scalable fashion is critical to ensure the long-term success of enterprise mobility platforms. Many mobile device management suites have been designed and implemented lately to provide some management functions to enterprise mobile fleet, but to the best of our knowledge, none of them have leveraged the power of emerging cloud computing infrastructure and there are several areas that we see great potentials for significant improvements. In this paper, we present our design for a portal to provide remote management access to virtualized device management servers hosted in a service cloud. Our design is targeted to hide the details of the device management behind a standard-based, uniform control interface that can be viewed from a cross-platform agent that can run on multiple mobile platforms. We will also describe briefly the prototype we are developing as an internal pilot. © 2010 IEEE.