Data-driven monitoring design of service level and resource utilization

Abstract

Business System Management (BSM), or called Business Service Management, has drawn tremendous attention in recent years. The emergence of the phenomenon is a natural development after system management practitioners realized that understanding the status of a particular IT resource is to comprehend only a small part of the big picture. To truly maximize the business value of IT investments, it is essential to know how resources affects the applications and business processes supported. Equally important is the capability to properly configure IT resource monitoring mechanism to allow system administrators to focus on critical resources with business significance. While much effort has been put into real-time monitoring and reporting mechanism, monitoring design of business systems received comparatively little attention. In this paper, we describe a data-driven approach for monitoring design for both service level and resource utilization. © 2005 IEEE.