Data mining the cross-cultural communication gap

Abstract

This paper describes an exploratory method for examining cultural communication gaps within a team of IT (working from US and India). An automated to analyze structured and unstructured text data, Insights Workbench (BIW), was applied to their (transcribed) weekly status meeting dataset. The analysis that cohesiveness (the use of similar terms in the ) of the group is stronger within a location than locations. It also illustrates the difference in speaker (the US is six times as much as India). Though this is exploratory, these differences are potential indicators for communication gaps.