Service information hub for service lifecycle management: A progress report

Abstract

Service Information hub is an initiative by IBM Watson Research to fundamentally transform services life-cycle management (SLM) through end-to-end closed-loop control between SLM phases. Service Information Hub provides information management capabilities for SLM. The Service Information Hub is much more than a data storage architecture, it is aimed for supporting end-to-end service lifecycle management via integrated information framework with value-add information and analytics services. In this paper, we will discuss what Service Information Hub is and how Service Information Hub addresses the challenges in the large scale service lifecycle management. © 2007 IEEE.